Refund and Returns Policy

You have the right to withdraw from the Contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the Goods. In order to exercise your right of withdrawal, you must contact us in writing by means of a clear statement (eg a letter sent by mail, or an e-mail) and inform us about your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from the Contract, we have selected all payments we have received from you, excluding delivery charges if applicable, to be repaid immediately and at our earliest convenience and at the latest within fourteen days from the date on which the notification of your revocation of the Contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. We cannot be held liable for any bank charges you may occur to process the repayment. We may refuse repayment until we have received the returned Goods. You must return the Goods to us immediately, in their original condition and packaging, and in any event not later than fourteen days from the date on which you inform us of the cancellation of this Contract. The deadline is met if you send the Goods before the deadline of fourteen days.
You bear the immediate costs of returning the Goods.
You only have to pay for a possible loss in value of the Goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the Goods. In the event that you have used the Goods so they are no longer in their original condition, we will calculate their used value, and repay only this value.


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